Contact Pleasure Palace

Have a question about a product, order, delivery, return, or refund? Our customer-support team is here to help.

You can contact us using the form below or reach us directly using the contact information provided.

Customer Support

Email: info@pleasurepalace.us
Phone: (888) 404-3006
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Customer Support is closed on weekends and U.S. federal holidays. Messages received outside business hours will be reviewed on the next business day.

Before You Send Your Message

For faster assistance with an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or concern
• Photographs when reporting a damaged, defective, incorrect, or incomplete product

Please do not include payment-card numbers, passwords, or other sensitive financial information in your message.

Order Tracking

Tracking information is emailed after an order ships. Please allow up to 24 hours for the carrier’s tracking system to display its first update.

For more information, please review our Shipping Policy, Return & Refund Policy, and Frequently Asked Questions.