Privacy policy

Last updated: July 2, 2026

This Privacy Policy describes how United States Stores LLC, operating under the customer-facing brand Pleasure Palace (“Pleasure Palace,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you:

  • Visit or shop at pleasurepalace.us
  • Create or use a customer account
  • Purchase or return a product
  • Contact Customer Service
  • Subscribe to marketing communications
  • Submit a review, form, survey, or other content
  • Otherwise interact with Pleasure Palace

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Pleasure Palace.

Information You Provide

We may collect information that you provide directly, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login information
  • Order and purchase information
  • Return, refund, replacement, and warranty information
  • Customer-service communications
  • Product reviews and other content you submit
  • Marketing preferences
  • Information submitted through forms, surveys, or promotions
  • Information reasonably necessary to verify your identity or age

Payment Information

Payment information is processed by Shopify, payment processors, banks, digital-wallet providers, and other authorized payment-service providers.

Depending on the payment method, these providers may process information such as:

  • Payment-card number
  • Card expiration date
  • Security code
  • Billing address
  • Bank-account information
  • Digital-wallet information

Pleasure Palace generally receives limited payment information, such as the payment status, payment-method type, transaction identifier, fraud-screening result, and the last digits of a payment card.

We generally do not directly receive or store complete payment-card numbers.

Order and Sexual-Wellness Information

Because Pleasure Palace sells sexual-wellness and intimate products, your product searches, browsing history, shopping-cart activity, purchases, returns, and customer-service communications may reveal private or sensitive interests.

We use and disclose this information only as reasonably necessary for the purposes described in this policy, including:

  • Processing and delivering orders
  • Providing customer service
  • Processing returns, refunds, and replacements
  • Preventing fraud and securing transactions
  • Operating and improving the website
  • Complying with legal obligations
  • Providing personalization or advertising where permitted by law and consistent with your privacy choices

We do not seek to diagnose medical conditions or determine a customer’s sexual orientation from their purchase or browsing activity.

Device and Website-Usage Information

When you use our website, we and our technology providers may automatically collect information such as:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Device and cookie identifiers
  • Pages and products viewed
  • Website searches
  • Products added to or removed from a shopping cart
  • Referring and exit pages
  • Date and time of visits
  • Session duration
  • Website interactions
  • Approximate location derived from an IP address
  • Advertising and campaign interactions

Information from Other Sources

We may receive personal information from third parties, including:

  • Shopify and other e-commerce technology providers
  • Payment processors
  • Fraud-prevention and identity-verification providers
  • Shipping carriers
  • Suppliers, distributors, and fulfilment partners
  • Marketing and advertising providers
  • Analytics providers
  • Social-media platforms
  • Customer-service providers
  • Publicly available sources

Where permitted by law, we may combine this information with information collected directly from you.

2. How We Use Personal Information

We may use personal information to:

  • Process, confirm, fulfil, and deliver orders
  • Process payments and refunds
  • Provide order, delivery, and tracking updates
  • Process returns, replacements, and warranty requests
  • Create and manage customer accounts
  • Respond to questions and provide customer support
  • Verify identity, age, payment information, or an order
  • Remember shopping-cart contents and website preferences
  • Operate, maintain, troubleshoot, and improve our website
  • Understand website traffic and customer interactions
  • Personalize products, recommendations, and website content
  • Manage inventory, suppliers, and fulfilment
  • Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions
  • Protect customers, our business, and our legal rights
  • Send necessary transactional communications
  • Send marketing communications where permitted
  • Measure advertising and promotional effectiveness
  • Maintain tax, accounting, transaction, and business records
  • Comply with legal obligations and enforce our agreements

3. Legal Bases for Processing

Where the General Data Protection Regulation, United Kingdom GDPR, or another law requiring a legal basis applies, we may process personal information under one or more of the following legal bases:

  • Contract: Processing is necessary to provide a product or service you requested.
  • Legitimate interests: Processing is reasonably necessary to operate and improve our business, prevent fraud, secure the website, and provide customer service.
  • Consent: You have consented to a specific activity, such as marketing or the use of certain non-essential cookies.
  • Legal obligation: Processing is necessary to comply with tax, accounting, regulatory, court, or other legal requirements.
  • Protection of legal rights: Processing is necessary to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies, including:

  • Cookies
  • Pixels
  • Tags
  • Web beacons
  • Local storage
  • Session storage
  • Software-development kits
  • Similar tracking technologies

These technologies may be used to:

  • Keep the website operational
  • Maintain your shopping cart
  • Remember account and website preferences
  • Process checkout and payments
  • Prevent fraud
  • Understand website traffic and performance
  • Personalize content
  • Measure marketing campaigns
  • Provide or measure advertising

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may be optional depending on your location.

You may manage available choices through the cookie-consent tool displayed on our website, through the Your Privacy Choices page, or through your browser settings.

Blocking cookies may affect checkout, account functions, saved preferences, and other website features.

5. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its commerce, checkout, account, security, fraud-prevention, analytics, advertising, and other services.

Depending on the Shopify services enabled on our store, Shopify may process information about your interactions with Pleasure Palace and other Shopify merchants.

For more information about Shopify’s processing practices and the rights available directly through Shopify, please review the Shopify Consumer Privacy Policy.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Shopify and Technology Providers

We may disclose information to Shopify and providers that host, operate, maintain, secure, or support the website, customer accounts, checkout, analytics, and related functions.

Payment Providers

Payment processors, banks, card networks, digital-wallet providers, and fraud-prevention services may receive information necessary to authorize, process, secure, or refund payments.

Suppliers and Fulfilment Partners

Products may be stored, packed, or shipped by third-party suppliers, distributors, and fulfilment partners.

We may provide them with information reasonably necessary to fulfil an order, including:

  • Customer name
  • Shipping address
  • Telephone number
  • Email address when required for delivery
  • Ordered products and quantities
  • Delivery instructions

These parties are not authorized by us to use the information for unrelated purposes.

Shipping Carriers

We may disclose delivery information to postal services, couriers, freight providers, and shipment-tracking services.

Professional and Business-Service Providers

We may disclose information to providers supporting:

  • Information technology
  • Customer service
  • Email and communications
  • Analytics
  • Marketing and advertising
  • Accounting and tax preparation
  • Legal services
  • Security and fraud detection
  • Data storage and backup

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful government requests
  • Detect or prevent fraud, abuse, or unlawful conduct
  • Protect customers, employees, business partners, or the public
  • Enforce our agreements and policies
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction involving United States Stores LLC.

7. Targeted Advertising, Sale, and Sharing

We do not sell personal information to third parties solely in exchange for direct monetary payment.

However, certain uses of advertising, analytics, social-media, or Shopify services may be legally classified as a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

Depending on the services enabled and applicable law, these activities may involve information such as:

  • Cookie and device identifiers
  • IP address
  • Website and product interactions
  • Advertising interactions
  • Approximate location
  • Information used to measure or personalize advertising

Where applicable, you may opt out by:

  • Using the Your Privacy Choices link displayed in our website footer
  • Adjusting your cookie-consent preferences
  • Sending a request to info@pleasurepalace.us
  • Using a legally recognized browser-based preference signal, such as Global Privacy Control, where required

We do not knowingly sell or share the personal information of anyone under 18 for targeted advertising.

8. Marketing Communications

We may send promotional emails when you subscribe, request marketing communications, or when otherwise permitted by law.

You may unsubscribe by:

Unsubscribing from promotional messages will not stop necessary transactional communications, such as order confirmations, shipping updates, return information, security notices, or responses to your requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Complete transactions
  • Maintain customer accounts
  • Provide customer service
  • Process returns and refunds
  • Prevent fraud and security incidents
  • Resolve disputes
  • Enforce agreements
  • Maintain tax, accounting, and transaction records
  • Comply with legal obligations

Retention periods vary according to the type of information, transaction, legal requirement, security need, and whether an account, dispute, or legal claim remains active.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

10. Information Security

We use reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

  • Access restrictions
  • Authentication controls
  • Secure networks
  • Encryption where appropriate
  • Fraud-prevention and monitoring tools
  • Service-provider security requirements
  • Employee and contractor access limitations
  • Data-retention and disposal procedures

No website, internet transmission, database, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account password and notifying us if you believe your account has been accessed without authorization.

11. Adult-Only Website

Pleasure Palace is intended exclusively for adults aged 18 or older.

We do not knowingly collect personal information directly from anyone under 18.

Anyone under 18 must not:

  • Use or access our website
  • Create an account
  • Place an order
  • Subscribe to marketing
  • Submit a review or form
  • Provide personal information to Pleasure Palace

If you believe that someone under 18 has provided personal information to us, contact info@pleasurepalace.us. We will review the request and take appropriate action.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Know whether we process your personal information
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a portable copy of certain information
  • Restrict or object to certain processing
  • Opt out of targeted advertising
  • Opt out of the sale or sharing of personal information
  • Limit certain uses of sensitive personal information
  • Withdraw consent
  • Appeal the denial of an eligible privacy request
  • Lodge a complaint with an applicable data-protection authority
  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute. Applicable law may permit or require us to retain or continue processing certain information, including information needed to complete transactions, prevent fraud, comply with legal obligations, or establish and defend legal claims.

13. California Privacy Information

California residents may have rights under the California Consumer Privacy Act, as amended, including the right to:

  • Know the categories and specific pieces of personal information collected
  • Know the sources, business purposes, and categories of recipients
  • Request correction
  • Request deletion
  • Opt out of the sale or sharing of personal information
  • Limit certain uses or disclosures of sensitive personal information
  • Receive equal treatment when exercising privacy rights

The categories of personal information we may collect, the sources of that information, the purposes for which it is used, and the categories of parties to whom it may be disclosed are described throughout this policy.

We will recognize valid opt-out preference signals, including Global Privacy Control, where required by applicable law.

14. How to Submit a Privacy Request

To submit an access, correction, deletion, opt-out, or other privacy request, contact:

Email: info@pleasurepalace.us
Phone: +1 (888) 404-3006

Please include:

  • Your full name
  • The email address associated with your account or order
  • Your order number, when relevant
  • Your state or country of residence
  • The privacy right you wish to exercise

We may request additional information reasonably necessary to verify your identity and protect your account.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and may contact you directly to confirm the request.

You may appeal an eligible denied request by replying to our decision email and stating that you wish to appeal.

15. International Processing

United States Stores LLC and its service providers, suppliers, fulfilment partners, personnel, and business partners may process personal information in the United States, India, and other countries.

Privacy laws in these locations may differ from those in your country. Where required, we use appropriate safeguards for international transfers of personal information.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, payment services, or social-media services.

We do not control and are not responsible for the privacy, security, or content practices of independent third parties.

Review the applicable third party’s privacy policy before providing personal information or using its services.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business practices
  • Website features
  • Products and services
  • Technology and service providers
  • Legal or regulatory requirements

The revised policy will be published on this page with an updated “Last updated” date.

Where required, we will provide additional notice or obtain consent.

18. Contact Information

For privacy questions, concerns, or requests, contact:

Legal business: United States Stores LLC
Customer-facing brand: Pleasure Palace
Website: pleasurepalace.us
Email: info@pleasurepalace.us
Phone: +1 (888) 404-3006

Mailing address:
United States Stores LLC
506 S Spring St, #13308, SMB 13229
Los Angeles, California 90013
United States

Customer Service hours:
Monday through Friday
9:00 AM–5:00 PM Pacific Time

Customer Service is closed on weekends and U.S. federal holidays.